Refund policy

RETURNS/CANCELLATIONS/REFUNDS

• A 5% cancellation fee will be assessed on ALL cancellations which occur within 3 DAYS of the order date
• There will be a 25% cancellation fee if you cancel your order after 3 days from your order date. No exceptions.
• NO returns will be accepted, or refunds issued on any parts after 30 days from the Ship Date.
• Returns are only allowed for common wheel spacers returned in perfect new condition and are subject to a 25% restocking charge. No exceptions
• There are NO cancellations, returns or refunds on any custom parts (including steel, anything over 2 inches thick, and special orders) after 3 days from your order date, unless your parts have already been built, in which case no returns allowed. No exceptions.
• Customer is at all times responsible for all shipping charges both ways, including returns, in every case, NO EXCEPTIONS.
• Return Procedure
• Contact us for return approval.
• We will send you a Return Authorization Form. Fill it out and include with your return.
• Make sure merchandise is fully insured by your shipping company.
• All merchandise must be properly packaged to ensure it doesn't get damaged in transit.
• We will only issue a refund after we inspect the merchandise and find it in perfect new condition.

REASONS WHY A REFUND MAY NOT BE ISSUED

• Improper packaging. All instructions on this page must be strictly adhered to. The packages are not treated gently during shipment, and without the proper packaging the products can easily become damaged. It is the customer's responsibility to make sure the merchandise is protected for shipment.
• Damaged Product - Under no circumstance will OFFROAD SPACERS accept a return of product that is damaged due to the negligence of the customer or for not following the instructions herein for proper packaging and shipping! Remember, the wheel spacers are still your (the customer) property until we get them back.
• Packages are lost by the shipper in transit to us. In this event, it is your responsibility to contact the shipper and file an insurance claim. We are not responsible in any way for packages shipped by you until we actually receive them.