Terms of service

BUILDING AND SHIPPING

• BUILD/SHIP TIMES - We stock some parts but most have to be built. Most non-custom orders can take 2-4 weeks but sometimes orders (particularly steel and custom) can take as long as 4 to 10 weeks to fulfill, with some running longer than that due to the availability of raw materials, the COVID situation, our current work load, and the fact that some parts are more complicated than others. Please call us at 775-351-1000 to verify stock availability and how long it will take to receive your product. We are not responsible for delays caused by shipper.

• EXPEDITED ORDERS - At additional cost, we can accommodate your need for faster processing. Please call us to set this up, or choose the RUSH BUILD TIME option during checkout on our website. Please note that THERE ARE NO REFUNDS WHEN AN ORDER IS RUSHED.

• SHIPPING CHARGES - Customer is at all times responsible for all shipping charges both ways, including warranty issues and adjustments and returns for any reason. No exceptions. Regardless of what shipping charges are posted on our website, and regardless of what you are initially charged for shipping, we reserve the right to adjust these charges to be in accordance with actual shipping charges based on the size and weight of your parts, and we will inform you if there is an adjustment.

• INTERNATIONAL BUYERS - All Import Duty Fees, Custom Charges and/or brokerage fees associated with your transaction, or with any shipping carrier (like Fedex, UPS, USPS, etc) are the buyer's responsibility and are NOT included in your total. Please check with your country's Customs office to determine what these additional costs will be, as it is up to you, the buyer, to pay them.

RESPONSIBILITY

• TIME LIMIT FOR REPORTING PROBLEMS - Any and all complaints, problems, issues, missing parts or components, etc., if any, MUST be reported to OFFROAD SPACERS within 48 hours after Customer accepts delivery of merchandise. After 48 hours, all problems and issues, except for warranty issues, are the Customer's responsibility.

• LOSSES - OFFROAD SPACERS is not responsible in any way, nor does it assume ANY liability, either express or implied, for any property loss, loss of time, profit or income, or any other incidental damages caused to or by custom wheel/adapter configurations involving low profile tires, or installations not performed by OFFROAD SPACERS.

• INSTALLATION - All installations shall be performed by a licensed professional mechanic or by a professional wheel or tire store in order for our Limited Lifetime Warranty to be applicable.

• ERRORS WHEN ORDERING - OFFROAD SPACERS is not responsible for customer’s error when ordering.

• FRAUD - Purchasing items under false pretenses of any sort is illegal. We do not tolerate credit card fraud or identity theft and we will use all resources at our disposal to press criminal charges against individuals who perpetrate any sort of fraud.

PAYMENT METHODS

• Credit Card - We accept Visa, Discover, Master Card, and American Express. Billing address must match shipping address. Most products can be purchased online through our secure credit card processing system.
• Cash
• PayPal

Questions about the Terms of Service should be sent to us at info@offroadspacers.com.

WARRANTY

• All products sold by OFFROAD SPACERS carry our Limited Lifetime Warranty, which is  posted on our website. OFFROAD SPACERS will be happy to help when a warranty problem arises. However, beyond our Limited Lifetime Warranty, there are no warranties, express or implied, including any warranty of merchantability or fitment for any particular purpose, by OFFROAD SPACERS.

DISCLAIMER

• All Warranties on the products sold hereby are those made by the manufacturer. OFFROAD SPACERS hereby expressly disclaims all warranties, either express or implied, including any implied warranty or merchantability or fitness for a purpose, and neither assumes nor authorizes any other person to assume for it any liability in connection with the sale of said products. Buyer shall not be entitled to recover from OFFROAD SPACERS any consequential damages for property, loss of time, profit or income, or any other incidental damages. Please see our Limited Lifetime Warranty on our website.